Accessibility

Last Updated: July 14, 2026 (Version 1.2)

Accessibility Commitment Statement

 

Beltara LLC (“we”, “us”, or “our”) wants everyone who visits our website to feel welcome and find the experience of shopping rewarding. In order to make our website accessible to individuals who rely on assistive technologies or alternative input devices, we are committed to conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (“Guidelines”) on our website. Our website partially conformant with the Guidelines and is under active remediation. This means that while the vast majority of our digital content is accessible, some legacy or third-party elements on this website do not yet fully conform to all WCAG 2.1 Level AA success criteria. We are actively identifying and meeting the accessibility needs of persons with disabilities in an effective and appropriate manner through compliance with these Guidelines.

 

How Are We Making Our Website Accessible?

 

Our team actively ensures our website complies with accessibility laws and guidelines. Our team is filled with professionals who are dedicated to making all of our online experiences the best they can be. We engage NodNod, an industry-leading accessibility vendor, to serve as our primary Accessibility Coordinator. They conduct regular audits, oversee our digital accessibility policy, monitor ongoing compliance, and serve as the point of contact for accessibility-related issues within our organization.

 

How Do We Evaluate Accessibility?

 

We evaluate the accessibility of our website using a combination of (1) automated scanning tools, (2) manual expert code reviews, and (3) usability testing conducted by individuals who use assistive technologies, including screen readers and alternative input devices. These evaluations are conducted on a periodic basis and are supplemented by ongoing monitoring through our Accessibility Coordinator.

 

Known Accessibility Barriers

 

We are actively remediating accessibility barriers to achieve full WCAG 2.1 Level AA conformance. For a complete history of accessibility improvements and barriers that have been resolved—including current remediation efforts and target completion dates please visit our Accessibility Progress Log.

 

Steps We've Taken to Accomplish Our Goals

 

We have developed an accessibility plan that outlines our strategy to meet the requirements under the Guidelines and implement the changes necessary to make our website accessible to persons with disabilities.

 

Here are some of the items we have addressed to make sure our website is accessible for all:

 

• The Guidelines are recognized and acknowledged as the international standard measure of success. We perform tests on our website to identify areas that need improvement to ultimately ensure we meet or exceed the standards set by the Guidelines.
• Our team is working to ensure our images and digital content are fully accessible through alternative text, captions, and transcripts.
• We are working towards full keyboard access.
• We are striving for consistency in the way we build our site—so that all users accessing our website will enjoy the same experience as everyone else.

 

We appreciate your patience with us, as we continue to take steps towards full compliance with the Guidelines.

 

A Note On Third Party Content

 

Along with our website, we link to third party sites (such as YouTube, Facebook, X, Google, etc.) and may also include or embed third party content to share information and promotional content.

 

 

LINKED CONTENT

 

With respect to content that is linked to third party platforms, we cannot control or correct accessibility issues on third party sites, but please let us know if you encounter difficulty with the sites we link to so we can pass the information along to the owners of those websites. You may also want to address your concerns directly to these third parties.

 

 

EMBEDDED WIDGETS AND IFRAMES DISCLAIMER

 

With respect to third-party content embedded on our website (such as social media feeds, customer review widgets, video players, or payment processing tools), we work closely with our vendors to ensure that such content meets the Guidelines to the greatest extent feasible. However, please note that we are not responsible for the accessibility of third-party widgets or content embedded via iframes. These features are entirely controlled, rendered, and maintained by their respective third-party providers. Because we cannot modify their underlying source code, technical conformance for these specific tools remains outside of our direct control. Where embedded third-party content does not fully conform with the Guidelines, we will actively seek accessible alternatives or provide equivalent information through an accessible format upon request.

 

 

MARKETING COMMUNICATIONS AND SIGN-UP FORMS

 

We use Klaviyo to power our email marketing, pop-ups, newsletter sign-ups, and 'Back in Stock' alerts. We design these elements following accessibility best practices to ensure an inclusive experience. While we manage the content and design choices, the underlying platform and rendering engine are maintained by Klaviyo. For more information on their approach to accessibility, you can review Klaviyo's Email Accessibility Guide.

 

 

E-COMMERCE PLATFORM AND CHECKOUT

 

Our online store is hosted on Shopify. We maintain accessibility across our product pages, collections, and navigation menus. However, our secure checkout process is entirely powered and hosted by Shopify. Shopify states that its standard hosted checkout is structurally built to conform with WCAG 2.1 Level AA. Because this is a secure, encrypted third-party environment, we do not have direct control over its code. If you experience any accessibility barriers during checkout, please contact us immediately so we can assist you in completing your order. You can review Shopify’s Accessibility Guidelines for further information.

 

 

THIRD PARTY REFERENCES

 

Below are the publicly available accessibility guides of the third party sites we may use:

 

• Facebook: Facebook Help Center regarding accessibility
• Google: Google's statement on accessibility
• YouTube: Information on using YouTube with a screen reader
• Instagram: Instagram Help Center regarding accessibility 

 

 

NEED HELP? — Contact Us and Provide Feedback

 

Mailing Address: Grow-Good - 12889 Moore Street, Cerritos, California

USA: 1-888-442-5830 (IN ENGLISH & SPANISH)
INTERNATIONAL: +1-562-926-5672 (IN ENGLISH & SPANISH)
EMAIL: info@growgood.beauty

 

For a copy of this Accessibility Statement or other accessibility related inquiries or assistance, please contact us by mail at our address above, or email us at our customer service contact email info@growgood.beauty or call us at the phone numbers listed above.

 

Accessibility Feedback and Complaint Process

 

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier or have difficulty using any part of our website, please contact us using any of the methods listed above. When contacting us, please describe the accessibility issue you experienced, the web page or URL where the issue occurred, and any assistive technology you were using at the time.
Upon receiving your feedback, our Accessibility Coordinator will acknowledge receipt within two (2) business days and will work to provide a resolution or accessible alternative within ten (10) business days. If we are unable to resolve the issue within that timeframe, we will provide you with a status update and an estimated timeline for resolution.

 

Notice Regarding Accessibility Tools

 

This website includes an accessibility mode feature. Please be aware that such tools are provided as a supplement only and are not a substitute for our ongoing efforts to achieve full WCAG 2.1 Level AA conformance in the underlying code and design of our website. We do not rely on overlay tools or widgets as our primary means of achieving accessibility compliance.

 

 

 

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